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Frequently Asked Questions

Frequently Asked Questions

Who is Amalfi Coast Epic Tours and what services do you offer?”

Amalfi Coast Epic Tours is a premium private transportation company offering luxury transfers, custom day tours, and private shore excursions across the Campania region.
We specialize in private tours to Pompeii, the Amalfi Coast, Sorrento, Positano, Capri (via ferry), Mount Vesuvius, Paestum, Naples, and more.
We also provide long-distance private transfers from Rome Airport and Rome Hotels to Sorrento, Positano, Amalfi, and vice versa.

What area do you cover?

We operate throughout the Campania region, including:

Sorrento
Positano
Amalfi
Ravello
Naples
Salerno
Pompeii & Herculaneum
Mount Vesuvius
Paestum
We also provide long-distance transfers from Rome and shore excursions from the ports of Sorrento, Naples, Amalfi, and Salerno.

Do you offer private shore excursions for cruise passengers?

Yes. We specialize in private shore excursions from:

Naples Port
Sorrento Port
Amalfi Port
Salerno Port
Your driver will meet you directly at the port terminal and ensure you return to your ship on time and without stress.

Are your vehicles luxury models?

Yes. All services are operated with luxury Mercedes vehicles, such as:

Mercedes E-Class
Mercedes V-Class
Mercedes Vito Extra-long
All vehicles are air-conditioned, fully licensed and insured, and kept to the highest standards of comfort.

Does the driver speak in English?

Absolutely. All our drivers are professional English-speaking chauffeurs with excellent local knowledge of Campania, including history, geography, restaurants, and sightseeing tips.

Are your tours customizable?

Absolutely! All our tours are fully customizable to fit your clients’ preferences, including stops, duration, and additional experiences like wine tastings or boat tours, but you must contact us by email to let us know.

How can we meet our driver?

Please note that you will meet your driver waiting for you in the arrivals hall of the Airport, walking outside of the baggages claim, holding up a sign with your name on it.
In case your luggages will be lost please come outside to advice your driver so he will not leave without you, and we will not charge you any extra fees for the delay. The customs police will allow you to re-enter the lost and found zone.
For the arrivals at the Train Station you will meet your driver at the beginning of the arrival platform, holding up a sign with your name on it.

Can I request additional stops during a transfer?

Yes. You can add optional stops such as Pompeii, Herculaneum, Vesuvius, winery experiences, Positano, Amalfi, Ravello, Sorrento, and more.
Each stop is added to the itinerary based on availability and the total duration of the service.

Where do we meet our driver at the cruise terminals?

At the NAPLES port you will meet our driver waiting for you coming out of your ship and walking outside of the cruise terminal.
At the SALERNO port, you will meet our driver waiting for you just coming outside from your ship.
At the SORRENTO and AMALFI ports you will meet your driver waiting for you just coming outside from the tender boat of your ship (because your ship will be off shore due to the small size of these ports).

Is Napoli Centrale and Napoli Piazza Garibaldi the same place?

Yes, it is exactly the same place

What is your Cancellation Policy?

Cancellation notice or any changes (time/date) regarding the service booked, must be sent at least 7 days prior to the arrival date.
If is not done in these terms, AMALFI COAST EPIC TOURS reserves the right to charge your CREDIT CARD  as a "NO SHOW FEE"  for the total amount of the requested service. 

What happens in case of unforeseen circumstances?

Please note that in case your cruise ship will be not able to dock at the assigned port for any reasons you will be NOT CHARGED, but the excursion will be automatically re-scheduled in the new port of destination (if in the same region) otherwise the service will be cancelled without incur in any penalties because it is not your fault.
Instead a fee would be charged if the tour will be cancelled for any other reasons within the 7 days of the cancellation period.

What happens in case the plane or train is delayed?

In case the plane or train is delayed, or your luggages are lost at the Naples or Rome Airport and you must wait at the "lost and found office", we will have 1 hour of tollerance and after you will be charged 25 Euros each waiting hour.
In case of lost luggages it must be also your care to send somebody in your party outside of the custom area to advise the driver of this further delay or call directly at our mobile numbers that you will receive during the booking process because our driver will never leave the Airport without you! 

Is the price quoted on single person or per vehicle?

Our prices are not based on a single person but are quoted on the specific vehicle service.

Are the service confirmed in case of bad weather?

Please note well that we will provide anyway our services (Tours and Transfers) despite bad weather. In case you want to change the date of the service, we could allow it (or not) depending on our vehicles availability (generally it is no possible to change in the last 48 hours but you can make a try).

How much time we will have to visit the main sights?

POMPEI RUINS: 120 minutes
HERCULANEUM RUINS: 105 minutes
VESUVIUS: 90 minutes
POSITANO: 60 minutes
AMALFI: 60 minutes
RAVELLO: 60 minutes SORRENTO: 60 minutes
PAESTUM (the Greek Temples): 90 minutes
CASERTA (the Royal Palace): 180 minutes

What is included in our Fees and what is not?

ENTRANCE FEES to the historical sites (Museum or Archeological sites) and OFFICIAL LICENSED GUIDES are not included in our fees.

For tours in Rome, we strongly suggest that all our Clients pre purchase tickets to the Vatican Museum in Rome by clicking on the link: www.vatican.va to avoid to wait in line during the day of the tour.
Please note that the Vatican Museum and the Sistine Chapel are closed on each Sunday except the last one of the month.
The Basilica of St. Peter’s is always open so you will be able to visit it and if you are lucky enough you might be able to see the Pope since he gives a Blessing on this day. When the Vatican museum is closed it will be replaced with a visit to the catacombs or something else you would like to see.

The tour is very flexible so we do not follow a strict itinerary and if you have any suggestion we will be happy to satisfy it.

LUNCH and GRATUITIES are also not included in our fees.

GRATUITIES (or TIPS) in Italy are never mandatory but always well appreciated and will be up to you depending on the quality of the service received and your grade of satisfaction.

Generally a good TIP range from 10% to 20%. In OUR FEES are included PARKING, FUELS, TOLLS, TAXES and ENGLISH SPEAKING DRIVER for the day.

Do we have to pay a deposit?

A 20% deposit will be charged to your credit card during the booking process, and the remaining balance will be due at the end of the day tour.

Do you provide child seats?

If you will communicate to our office prior of your reservation via mail that you need a baby-seat or baby-booster for your infant we will provide it in the Vehicle without the worry to bring your's with you.

Will be charged in case of flight or train delay?

Please note well that in case the plane or train is delayed, or your luggages are lost at the Naples or Rome Airport and you must wait at the "lost and found office", we will have 1 hour of tolerance (which is the standard waiting time) from the expected arrival time and after you will be charged 30 Euros each waiting hour. In case of lost luggages it must be also your care to send somebody in your party outside of the custom area to advise the driver of this further delay or call directly at our mobile numbers that you will receive during the booking process because our driver will never leave the Airport without you!

Will the tour by Boat will be cancelled in case of bad weather?

We reserve the right to cancel the tour, even on the scheduled day, according to weather and/or sea conditions. The BOAT tour may be shortened depending on weather, sea conditions, your ship's schedule and/or any other circumstance out of our control.

Are the services confirmed in case of bad weather?

Please note well that we will provide anyway our services (Tours and Transfers) despite bad weather. In case you want to change the date of the service, we could allow it (or not) depending on our vehicles availability (generally it is no possible to change in the last 72 hours but you can make a try).

What makes Amalfi Coast Epic tours different from others?

•   Luxury Fleet: A modern fleet of Mercedes-Benz vehicles, including sedans and minivans ensuring maximum comfort and safety.

•  Experienced Drivers: Multilingual, professional, and knowledgeable about the region.

•  Custom Experiences: Fully tailored services to meet your clients’ preferences.

•  Reliability: Punctuality, safety, and comfort are our priorities.

How can clients book your services?

Clients can book through:

•  Our website: www.amalficoastepictours.com

•  Direct email at info@amalficoastepictours.com

•  Phone or WhatsApp for immediate assistance: +39 3349431459 or +39 3381215116

Is your fleet suitable for large groups?

Yes, our fleet includes spacious Mercedes-Benz Vans that accommodate up to [8 passengers], perfect for group tours and events.

What measures do you have in place?

We prioritize safety by:

•  Regularly maintaining and sanitizing vehicles.

•  Employing experienced and licensed drivers.

•  Offering 24/7 support for emergencies.

How can we contact you for partnership enquiry?

For partnership opportunities, reach out to us directly at:

Email: info@sorrentolimousineservice.com
•   Phone/WhatsApp: +39 3349431459

Do you offer partnerships with Travel Agencies and DMCs?

Yes! We collaborate with agencies and DMCs to provide: • Exclusive rates and packages for your clients. • Dedicated support for bookings and itinerary planning. • Seamless communication for special requests and last-minute changes.

Do your tours include an official licensed guide for Pompeii or Herculaneum?

Our tours do not automatically include an official licensed guide for Pompeii or Herculaneum, but you can add one upon request.
If you would like to explore either site with a private licensed guide, simply mention this in the “Extra Information”section during the booking process.

The cost is €140 per site, paid in cash directly to the guide at the end of the visit
If you wish to have a guide in both Pompeii and Herculaneum, the total fee is €280
Choosing a licensed guide is highly recommended if you want a deeper and more enriching understanding of the archaeological sites.

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We are part of Iaccarino Limousine Service,
a trusted and reliable company

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Amalfi Coast Epic Tours is a brand of Autoservizi Iaccarino S.A.S. di Antonino Iaccarino & C. Vat id: IT05401521215